Wendy's advertises its fare as being better than fast food, but I find that is just for appearance's sake. It is no secret that I eat fast food only occasionally. A few months ago, a new Wendy's opened up across the road from the community where I live and we thought we'd give it a shot. Bad mistake.
Their spicy chicken sandwich was sandy and fried too long in a batter too thick and oil unfit for frying. The result was a clovis knife of a sandwich with so much salt that you were left gasping for a river. The fries were cold and had the weird taste of having sit too long in too much salt and oil. We had another sandwich which was equally bad.
We emailed our complaint with all the details to Wendy's. It's been six months and no reply. We are not eating at Wendy's again. I can understand an occasional misstep in fast food preparation, but the complete absence of consumer relationships is awful.
On the other hand, we were not completely satisfied with a pack of Emergen-C Heart Healthy sachets around the same time as the misadventure with Wendy's. We heard from Emergen-C within days and they mailed us a replacement pack with the flavor of our choice, for free. Now that's good customer service. You can bet that I would stay with Emergen-C.
Shame on you, Wendy's.
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